IN SHORT

We are looking for a Customer Service Advisor to join SEFE Energy Netherlands where you will be the first point of contact for customer and broker inquiries. Questions come in via email, phone, and self‑service portals — and it’s your responsibility to ensure every question is responded to and resolved accurately and on time.

WHAT YOU WILL DO

In this dynamic role, you will work on resolving customer questions, improving processes, and contributing to a seamless customer journey. You will collaborate closely with colleagues across other operational teams, playing an important part in enhancing our overall service delivery.

Key Responsibilities

• Handle customer and broker inquiries, change requests, internal tasks, and information requests through email, phone, and self-service channels.
• Maintain and update responses to frequently asked questions and review standardised customer communication; collaborate with Marketing and IT to implement improvements as required.
• Act as backup for other departments, including Energy Data Management and Billing, when required.
• Collaborate with IT and other departments on customer journey enhancements and broader improvement initiatives; participate in projects and activities as requested.
• Manage energy tax declarations and support retroactive corrections issued by the Dutch Tax Authority.
• Collect and document customer feedback to drive continuous service improvement.
• Maintain accurate customer records and ensure databases remain up to date.

WHAT YOU WILL BRING

To be successful in this role you will demonstrate the following

• Customer-focused mindset  - proven experience in a customer oriented role and a commitment to delivering a high quality service
• Excellent communication skills – able to communicate clearly, professionally, and confidently across phone, email, and digital channels.
• Strong problem‑solving skills – able to understand issues quickly, identify solutions, and take ownership through to resolution.
• Attention to detail – ensure accuracy when processing information and updating customer records.
• Organisational skills – able to manage competing priorities, handle multiple cases at once, and meet deadlines.
• Team player – collaborate effectively with colleagues and other departments to improve processes and resolve issues.
• IT proficiency – comfortable using CRM systems, customer portals, and Microsoft Office tools.
• Language skills – fluency in Dutch (written and verbal) and a strong working knowledge of English

ABOUT US

Securing Energy for Europe – it’s a simple statement, with a bold ambition. SEFE is not just our name, but also encompasses everything that drives us. To accomplish this, we’re taking immediate action to secure gas supply – but also looking forward, to explore our role in the European energy transformation and how we can contribute to a stable and sustainable future.  

SEFE, an international energy company, ensures the security of supply and drives the decarbonisation of its customers. SEFE’s activities span the energy value chain, from origination and trading to sales, transport, and storage. Through its decades-long expertise in trading and the development of its LNG business, SEFE has become one of the most important suppliers to industrial customers in Europe, with an annual sales volume of 200 TWh of gas and power. Its 50,000 customers range from small businesses to municipalities and multinational organisations. By investing in clean energies and especially in the hydrogen ecosystem, SEFE is contributing to the energy transition. The company employs around 2,000 people globally and is owned by the Federal Government of Germany.

Our international teams work across locations in Europe, Asia, and North America. We’re passionate about energy and the important role it can play in shaping a better future.  

Securing energy – now and for the future.

OUR BENEFITS