IN SHORT

You will manage customer-service activities related to our gas-based energy products and services, with high performance expectations and strong autonomy. You are responsible for a portfolio of major clients (large multisite customers or industrials), dealing with topics that can be technical and require rigor and a solid understanding of the gas-sector mechanisms.

WHAT YOU WILL DO

• Manage a portfolio of major clients and ensure high-level contractual, operational, and relationship follow-up.
• Develop and implement customer-service policies and procedures, ensuring proper application across all internal stakeholders.
• Act as the main point of contact for complex customer requests and escalated issues until full resolution. You will also be an important resource in resolving customer complaints.
• Interact directly with gas distribution system operators (DSOs) and transmission system operators (TSOs) on technical topics: capacity management, load profiles, incidents, metering anomalies, etc.
• Monitor, analyze, and consolidate customer feedback to identify pain points, propose improvements, and drive corrective action plans.
• Manage and optimize customer-request handling through CRM tools, ensuring traceability, prioritization, and deadline follow-up.
• Handle a wide variety of tasks, requiring strong adaptability and precise prioritization, with support from your manager when needed.
• Contribute to continuous improvement: document processes, formalize best practices, and identify inefficiencies.
• Develop technical expertise and proactively seek solutions autonomously.

WHAT YOU WILL BRING

• Proven experience in the energy sector (gas strongly preferred) or, at minimum, in a demanding technical and operational environment.
• Strong interpersonal skills and clear communication: ability to interact and influence at all levels (key accounts, internal teams, DSOs/TSOs).
• Strong problem-solving abilities, with the capacity to quickly understand technical contexts and build robust responses.
• Proficiency with CRM tools (ideally Salesforce), operational systems, and multi-application environments.
• Excellent organizational skills: ability to manage multiple files simultaneously, prioritize effectively, and handle urgent issues quickly.
• Curiosity, willingness to learn, and ability to research and find solutions independently.
• Strong customer orientation, with a genuine desire to deliver proactive and flawless service.
• Solid understanding of the gas sector - regulation, gas chain (supplier - DSO - TSO), network-access processes - would be a strong asset.

ABOUT US

Securing Energy for Europe – it’s a simple statement, with a bold ambition. SEFE is not just our name, but also encompasses everything that drives us. To accomplish this, we’re taking immediate action to secure gas supply – but also looking forward, to explore our role in the European energy transformation and how we can contribute to a stable and sustainable future.  

SEFE, an international energy company, ensures the security of supply and drives the decarbonisation of its customers. SEFE’s activities span the energy value chain, from origination and trading to sales, transport, and storage. Through its decades-long expertise in trading and the development of its LNG business, SEFE has become one of the most important suppliers to industrial customers in Europe, with an annual sales volume of 200 TWh of gas and power. Its 50,000 customers range from small businesses to municipalities and multinational organisations. By investing in clean energies and especially in the hydrogen ecosystem, SEFE is contributing to the energy transition. The company employs around 2,000 people globally and is owned by the Federal Government of Germany.

Our international teams work across locations in Europe, Asia, and North America. We’re passionate about energy and the important role it can play in shaping a better future.  

Securing energy – now and for the future.

OUR BENEFITS

In return we offer a competitive starting salary supported by a comprehensive range of financial, lifestyle and wellness benefits with the flexibility to follow a hybrid working model.

We are committed to supporting your career growth with opportunities to develop both your knowledge and experience through a blended approach to learning.

Join SEFE and help us secure energy supply across Europe and shape a better, more sustainable tomorrow.