IN SHORT
We are looking for you to join us as a skilled point of contact in IT Workplace Services, providing solution-oriented second-level support and professional assistance to end users. You bring solid experience in IT support, Windows environments, and end-user hardware, and you actively contribute to infrastructure projects and device management. A strong customer focus, team spirit, and excellent German and English skills complete your profile.
WHAT WILL YOU DO
- Contact person for IT Workplace Services in direct communication with end users
- Qualified second-level support: solution-oriented handling of service requests as well as problem analysis with troubleshooting in the operational IT Workplace Services or escalation to responsible support groups
- Installation and configuration, regular functional and operational checks as well as decommissioning or relocation of various IT workplace devices and environments (desktops, laptops, landline and mobile phones, conference room equipment, video conferencing systems, printers, print services, etc.)
- Administrative support in procurement, licensing, and inventory of hardware and software
- On-call support as needed
- Support of local IT infrastructure measures as well as participation in IT projects and their implementation
WHAT WILL YOU BRING
- Completed training, for example as an IT specialist for system integration (m/f/d) or comparable experience as a career changer (m/f/d)
- Relevant professional experience in IT and support
- Solid knowledge in the areas of 2nd and 3rd level support, Windows clients, Active Directory, group policies, TCP/IP networks, printing, MS Exchange, mobile device management, and IP telephony
- Very good IT end-user hardware knowledge
- Knowledge in virtualization, SQL, Windows Server, and MS Certification Authority is an advantage
- Strong technical understanding, customer and service orientation, flexibility regarding tasks, as well as teamwork skills
- Good communication skills, committed and conceptual way of working combined with analytical and problem-solving skills
- Very good knowledge of German and English
ABOUT US
Securing Energy for Europe – it’s a simple statement, with a bold ambition. SEFE is not just our name, but also encompasses everything that drives us. To accomplish this, we’re taking immediate action to secure gas supply – but also looking forward, to explore our role in the European energy transformation and how we can contribute to a stable and sustainable future.
SEFE, an international energy company, ensures the security of supply and drives the decarbonisation of its customers. SEFE’s activities span the energy value chain, from origination and trading to sales, transport, and storage. Through its decades-long expertise in trading and the development of its LNG business, SEFE has become one of the most important suppliers to industrial customers in Europe, with an annual sales volume of 200 TWh of gas and power. Its 50,000 customers range from small businesses to municipalities and multinational organisations. By investing in clean energies and especially in the hydrogen ecosystem, SEFE is contributing to the energy transition. The company employs around 2,000 people globally and is owned by the Federal Government of Germany.
Our international teams work across locations in Europe, Asia, and North America. We’re passionate about energy and the important role it can play in shaping a better future.
Securing energy – now and for the future.
OUR BENEFITS
We stand for an inclusive environment that promotes diversity and supports and values the development of knowledge and skills. Regardless of your position, we offer you plenty of creative freedom and a pleasant atmosphere that encourages you to get involved and think outside the box. In addition, there are numerous company benefits, such as:
- Flexible working hours with the option of hybrid working
- Attractive compensation package
- Appealing work environment in a central location
- Team-oriented environment with an open feedback culture
- Company restaurant with a healthy and varied selection of food
- Job ticket and bike leasing
- Pension and company sports programs
- Company pension plan
- 30 vacation days plus special leave